frequentlyaskedquestions

Can I drink voodoo vanilla elixir by itself?

Please be mindful of your caffeine consumption if you choose to mix these spooky flavors, as Witch’s Brew and Ruby Apple contain 200mg caffeine per can and Voodoo Vanilla contains 65mg caffeine. 
Can I mix witch’s brew, ruby apple, and voodoo vanilla together?

Yes, you can mix a portion of each of these flavors together to create your own witchy potion. However, please be mindful of your caffeine consumption, as the FDA recommends you do not exceed 400mg of caffeine per day. 
How much caffeine is in the witch’s brew bundle?

12oz witch’s brewand 12oz ruby apple each contain 200 mg of caffeine per can. 8.4oz voodoo vanilla energy elixir contains 65mg of caffeine per can. Please be mindful of your caffeine consumption if you choose to mix these products. 
What is your return policy?

Within 30 days of your purchase from Alaninu.com, you can submit a return for eligible items in exchange for store credit. To submit your return, please use the following link, which will direct you to our return portal: Alani Nu Returns. If your return is approved, you will receive a pre-paid shipping label.

Please note that all processed orders are final sale and are not eligible for return or exchange. Any fraudulent orders will be cancelled.

Exclusions to Refund & Exchanges: 

  • All beverages, snacks, and merchandise
  • Limited-edition items
  • We do not accept returns on purchases made through retail locations
  • All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)
  • Final sale items
What items are final sale?

The following items are final sale:

Beverages:

  • Energy Drinks
  • Mini Energy
  • Protein Shakes

Snacks:

  • Protein Bars
  • Gummies

Merchandise

Limited-edition items

All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)
Can I receive a refund for my return?

No, we do not offer refunds on returns. To view our full Return Policy, click here.

Please keep in mind, all items purchased during promotions (i.e.Black Friday promo, BOGO deals, etc.) are final sale and cannot be returned.
Do you offer returns or refunds on purchases from retail locations?

For purchases made through retail locations, we recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. We are unable to issue refunds or accept returns for purchases made at retail locations. 
Can I return an order that was placed using my Alani Rewards points?

No, all orders placed using rewards points are final sale. To view our full Return Policy.
Are your products gluten-free?

All of our products are gluten-free, excluding Munchies Whey Protein.
Are your products keto-friendly?

We advise checking the nutrition labels before purchasing to ensure our products fit within your dietary and nutritional goals.
Can I break open Balance Capsules into a beverage?

Yes, you can break open Balance Capsules into your desired food or beverage.
Which products are vegan?
  • Balance Capsules
  • Super Greens
  • Pre-Workout
  • BCAA
  • Fat Burner
  • Energy Drinks
  • Mini Energy
Are your products packaged in temperature regulated bottles?

Our Protein Shakes are packaged in temperature regulated bottles. We recommend refrigerating them once opened.
How do I apply my discount code?

You can apply the discount code to your order during checkout! Enter your code in the "discount code or gift card" box under your order summary. 
When will my order ship?

When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online. 

For domestic shipments, please allow at least 5-7 business days for the package to be delivered. 

Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience! 
What is your shipping policy?

When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online. 

For domestic shipments, please allow at least 5-7 business days for the package to be delivered. 

Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience! 

If you have any questions about your estimated delivery time, please reach out to our Customer Service Team atcontact@alaninu.com who can assist.
If I place multiple orders, should I expect to receive multiple packages or one package?

If you place multiple orders, they will be shipped in separate packages. To ensure you do not experience delays, we are unable to combine and ship multiple orders in one package. Standard shipping rates apply. 
What should I do if my tracking information is not updating?

Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit.